Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays are processed on the next business day.
During peak seasons, promotions, or restocks, processing times may be slightly extended.
2. Shipping Options & Delivery Estimates
At this time, we only offer shipping within the United States. Delivery times may vary depending on your location and the shipping method you choose at checkout.
Within the United States
Standard Shipping: Typically arrives within 3–6 business days.
Expedited Shipping: Typically arrives within 2–3 business days.
Local Pickup: Free of charge for customers located in the Walnut Creek, CA area. Once your order is ready, we’ll reach out via email or phone with pickup instructions.
Shipping costs are automatically calculated during checkout based on your shipping address and selected delivery option.
3. Shipping Restrictions
We do not ship to P.O. Boxes, APO/FPO addresses, or regions where knife shipments are prohibited by law.
Customers are responsible for knowing and complying with local import laws. Orders held or rejected by customs are non-refundable.
4. Tracking Your Order
Once your order is shipped, you’ll receive an email with tracking details.
Please allow up to 48 hours for the tracking link to become active.
If you haven’t received tracking after 3 business days, contact us at contact@loadoutready.com.
5. Store Pickup (Walnut Creek, CA)
Local customers may select Store Pickup at checkout — 100% free.
Pickup Hours: Monday–Sunday, 10:00 AM – 10:00 PM.
Orders are typically ready within 1 hour of placement.
You will receive a confirmation email or phone call when your order is ready.
Please bring your order confirmation and a valid ID.
Pickup Address
1389 N Broadway, Walnut Creek, CA 94596
6. Delivery Issues
Lost or Damaged Packages
LoadoutReady is not responsible for packages marked as "Delivered" by the shipping carrier but reported as missing. Customers are encouraged to file a claim directly with the carrier or local authorities if necessary.
If shipping insurance was purchased, it may help cover eligible losses.
Incorrect Shipping Address
We are not responsible for delivery issues caused by incorrect or incomplete shipping addresses provided at checkout. Please verify all shipping details before completing your order.
Shipping Delays
Delivery delays may occur due to:
Weather conditions.
Carrier backlogs.
Customs or security inspections.
We appreciate your patience during such rare circumstances.
7. Delivery & Support
After your order is delivered, we may send a delivery confirmation email. If you have any questions, concerns, or issues with your order, please contact us directly.
We will respond within 12 hours and are committed to assisting you promptly and fairly to resolve any concerns.
8. Shipping Restrictions
We do not ship to P.O. Boxes, APO/FPO addresses, or regions where our products are restricted or prohibited by law.
Customers are responsible for complying with local laws and regulations.
Orders rejected, seized, or held due to legal restrictions are non-refundable.
9. Need Help?
For shipping, tracking, or order-related questions, contact us:
Phone: 1-925-236-0717
Email: support@alcostashop.com
Store Location: 1389 N Broadway, Walnut Creek, CA 94596
